Technical support for Synhouse MIDIJACK products is available only in the form of online written articles, FAQs, and examples of previous support that has been posted to help others.
Products under factory warranty can be sent in for a free retest plus a return shipping charge of $7.00 USA and $30.00 overseas.
Beware, all MIDIJACKs have been fully tested and calibrated before shipping, and while 19 out of 20 offers to send it back in for a free retest are declined by the customer, of all the ones that are the 1 out of 20 that are sent in, 90% are found to still be working perfectly and sent back at customer shipping expense, and 10% are found to be blown out due to shorting the wires to ground or connecting to bad connections, either of which are not the fault of the company and no free merchandise or money is provided to the customer. Most MIDIJACKs that are blown out by installation/handing mistakes can be repaired here at a low cost to the customer, perhaps only $25 if the parts are available, but it's not free and it's not a warranty job.
It was after the end of Synhouse year #25 (1999-2024) that e-mail call-and-response technical support for MIDIJACKs was ended. The cost to the company had gotten to be greater than the cost of manufacturing the products (frequently $189 or even $630 worth of company tech time, and all for nothing, the product was working and the support always began and ended with the product, not the customer instrument or installation), which should continue beyond the first quarter of a century, while repetitive cycles of explaining again and again that the MIDIJACK IS working should not continue.
Even in the first 25 years, customer installations were not supported, and the online easy, illustrated, color-coded installation articles were also not supported. Only the Synhouse MIDIJACK hardware was supported, to see that it is good or figure out why it had stopped working properly.
New Synhouse products can't be developed or funded if company time is burned off on the same issues again and again, in regards to a product that was fully mature and in the highest version of firmware 23 years earlier. New problems haven't come up. Old problems customers had can't be answered and answered again beyond year #25.
Examples of testing and diagnostic techniques are given on the new MIDJACK troubleshooting page.
Synhouse
provides sales and support for Synhouse products only.
Synhouse does not provide schematics, support, software, parts, repairs, advice, or referrals relating to any other brands, past or present.
Application problems will be researched and answered via email. Answers to most common problems can be seen on this website under Analog User FAQs.
Copyright
© 2024 Synhouse
Multimedia Corporation